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Privacy Policy

A legal disclaimer

At Happy Nest Counseling, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

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1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, and any details you provide through contact forms or appointment requests.

  • Health Information: If you share information related to your mental health or counseling needs through secure forms or communication, this may be considered Protected Health Information (PHI) under HIPAA.

  • Technical Information: Non-identifiable data such as IP addresses, browser type, operating system, and browsing behavior, collected through cookies or analytics tools.

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2. How We Use Your Information

We may use your information to:

  • Respond to your inquiries and schedule appointments.

  • Provide counseling services, consistent with HIPAA regulations.

  • Improve our website and user experience.

  • Send occasional updates, resources, or service-related communications (only if you’ve opted in).

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3. HIPAA and Confidentiality

As a counseling practice, we follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to protect your Protected Health Information (PHI). Any information you share with us in therapy sessions, via secure forms, or through direct communication is kept confidential, except as required by law (such as imminent risk of harm or mandatory reporting obligations).

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4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

  • With your consent, to coordinate care with other healthcare providers.

  • With trusted third-party service providers who help operate our website (e.g., hosting, email services), under strict confidentiality agreements.

  • When required by law, court order, or to protect your safety or the safety of others.
     

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Analyze website traffic and trends.

  • Enhance user experience.

  • Remember your preferences.

You can control or disable cookies through your browser settings.

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6. Data Security

We use appropriate technical, administrative, and physical safeguards to protect your information. However, please note that no method of transmission over the Internet is 100% secure.

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7. Your Rights

You have the right to:

  • Access and request a copy of the information we have about you.

  • Request corrections to your information.

  • Request restrictions on how your information is used or shared.

  • Withdraw consent for certain uses (such as marketing emails).

For HIPAA-related requests, please contact us directly.

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8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their policies.

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9. Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect information from children without parental consent.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

11. Contact Us

If you have any questions about this Privacy Policy or your information, please contact us:

Happy Nest Counseling, LLC
Elizabeth.ngo@createhappynest.com
(678) 252-9063

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Effective Date: October 2, 2025

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